1. General Provisions
This Privacy Policy (hereinafter – “Policy”) describes how Milena Aesthetic (hereinafter – “we”, “us”, “our”) collects, uses, and protects your personal information when you use our website milenaaesthetic.com (hereinafter – “Website”) and our services. We are committed to protecting your privacy and complying with the laws of the United Arab Emirates (UAE), particularly Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
2. Information We Collect
We collect the following types of personal information:
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Information You Provide Directly:
- Name, surname, email address, phone number.
- Information about your service preferences (e.g., favorite procedures, allergies).
- Information you provide when booking appointments (e.g., visit history, medical questions, if applicable).
- Any other information you voluntarily provide to us.
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Information We Collect Automatically:
- IP address.
- Browser type and operating system.
- Pages you visit on our Website.
- Time and date of your visit.
- Website usage data (e.g., time spent on pages).
- Cookies (see section 6).
3. How We Use Your Information
We use your information for the following purposes:
- Providing Services: To book your appointments, provide you with information about services and prices, and fulfill your requests.
- Improving Services: To analyze Website usage, improve its functionality, and develop new services.
- Communication with You: To send you appointment confirmations, reminders, and respond to your inquiries.
- Marketing: With your consent, to send you information about our promotions, special offers, and new services (You can opt-out of receiving marketing materials at any time).
- Administration and Security: To administer the Website, prevent fraud, and ensure the security of our systems.
- Compliance with Law: To comply with the requirements of UAE law.
4. Sharing Your Information
We may share your information with the following parties:
- Our Employees and Contractors: To provide you with services and administer the Website. All our employees and contractors are obligated to maintain the confidentiality of your information.
- Payment Systems: To process your payments.
- Law Enforcement Authorities: If required by law or to protect our rights and the rights of others.
- Other Companies: With your consent or at your request.
5. Security of Your Information
We take reasonable precautions to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Using encryption to protect data in transit.
- Limiting access to your information to employees who need it to perform their duties.
- Regularly updating our security systems.
- Training our employees on security and privacy matters.
6. Cookies
We use cookies to improve the functionality of the Website and personalize your experience. Cookies are small text files that are stored on your computer or mobile device. You can disable cookies in your browser settings, but this may affect the functionality of the Website.
7. Your Rights
You have the right to:
- Request access to your personal information that we hold.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your personal information (under certain conditions).
- Restrict the processing of your personal information.
- Ask us to transfer your personal information to another organization.
- File a complaint with a supervisory authority for data protection.
To exercise your rights, please contact us.
8. Contact Information
If you have any questions or concerns regarding our Privacy Policy, please contact us: +971 56 454 4425
9. Changes to this Privacy Policy
We may revise this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Policy on our Website.