Terms and Conditions
1. Operator and acceptance
These Terms and Conditions ("Terms") govern access to and use of milenaaesthetic.com (the "Website"), operated by MILENA AESTHETIC CLINIC LLC, trade licence no. 1138649, healthcare facility licence no. 1688574, with address at Villa D01, 892 Al Wasl Road, Umm Suqeim 1, Dubai, UAE ("Milena Aesthetic", "we", "us" or "our"). By using the Website, you agree to these Terms. If you do not agree, do not use the Website.
Consumer-facing information and contractual terms must also be made available in Arabic as required by applicable UAE law. If versions conflict, the Arabic version will prevail to the extent required by UAE law.
2. Website purpose
The Website provides general information about the clinic, locations, professionals, technologies, services, indicative prices and promotions. Website content is not medical advice, diagnosis, a prescription or a substitute for an in-person or otherwise authorised consultation with a qualified healthcare professional.
3. No automatic doctor-patient relationship
Viewing the Website, clicking a link or sending an enquiry does not by itself create a doctor-patient relationship or confirm that a treatment is suitable. A clinical relationship begins only through the clinic's approved process after identity checks, professional assessment and any required consent documentation.
4. Appointment enquiries and WhatsApp
"Book now" links currently redirect to WhatsApp. An outgoing message is an appointment enquiry only. An appointment is confirmed only when the clinic expressly confirms the branch, date, time, practitioner and any applicable deposit or pre-appointment requirement. WhatsApp is operated by a third party and is subject to its own terms and privacy practices. Do not use WhatsApp or the Website for emergencies.
5. Eligibility, clinical assessment and informed consent
Services are subject to professional assessment, medical history, contraindications, age requirements, availability and applicable licensing rules. The clinic or treating professional may decline, postpone or modify a proposed service where clinically appropriate or legally required. Before treatment, the patient may be asked to complete separate medical-history and informed-consent documents.
6. Results and medical advertising disclaimer
Treatment outcomes vary between individuals and are not guaranteed. Images, testimonials, descriptions and before/after examples illustrate individual experiences and do not promise the same outcome for another person. Risks, benefits, alternatives, recovery and suitability must be discussed with a qualified healthcare professional before treatment. Website content must not be interpreted as a claim that a treatment is risk-free, painless, certain, permanent or suitable for everyone.
7. Professionals, products and devices
Professional titles and licence details are published from information supplied and approved by the clinic. Products, medicines and devices may be subject to registration, classification, prescription, professional-use or other UAE requirements. Reference to a brand does not mean that it is suitable for every person. The treating professional determines suitability after assessment.
8. Prices, VAT and promotions
Prices and promotional information must be read together with the stated validity period, inclusions, exclusions and conditions. We will honour mandatory consumer rights and will not apply a price or condition that contradicts applicable law or a confirmed booking. Before a service is supplied, the clinic will confirm the applicable fee, VAT treatment, payment method and any deposit. If the Website contains an obvious error, the clinic will notify the consumer and obtain agreement before proceeding rather than silently charging a different amount.
9. Payments
The Website does not currently process online payments. Payments, deposits and invoices are handled through channels confirmed by the clinic. If online payment is introduced, the Website must display the provider, total price, fees, payment stages, confirmation process and applicable refund terms before the feature is launched.
10. Cancellations and refunds
Cancellations, rescheduling, deposits and refunds are governed by the separate Cancellation and Refund Policy made available on the Website and by mandatory UAE consumer rights. No term in these Terms excludes a right that cannot lawfully be excluded.
11. User responsibilities
When using the Website or contacting the clinic, you must provide information that is accurate to the best of your knowledge, avoid impersonation or unlawful content, respect intellectual-property and security controls, and not attempt unauthorised access, scraping that disrupts service, malware distribution or interference with the Website. Medical-history information provided for treatment must be complete and accurate because omissions may affect safety.
12. Intellectual property
Unless otherwise stated, the Website's text, design, branding, photographs, videos and other materials are owned by or licensed to the Website operator and are protected by applicable law. You may view and retain reasonable copies for personal, non-commercial use. Reproduction, publication, commercial use or alteration requires prior written permission, except where applicable law permits otherwise.
The name "MILENA AESTHETIC CLINIC" is the subject of a trademark application filed with the UAE Ministry of Economy in May 2025.
13. Patient images, testimonials and reviews
Patient images and testimonials may be published only where the clinic has the required permission and complies with applicable healthcare and advertising rules. A testimonial describes that individual's experience and is not a guarantee. Third-party reviews displayed or linked from the Website may be hosted by external platforms and remain subject to their rules.
14. Third-party services and links
Links to WhatsApp, Google Maps, review platforms and other external services are provided for convenience. We do not control their availability, terms or privacy practices. A link does not constitute an endorsement of all third-party content. Users should review the relevant third-party terms before proceeding.
15. Privacy and cookies
Personal Data is handled as described in the Privacy Policy and Cookie Policy. By choosing a non-essential cookie category, you provide the choice described in the cookie interface. You may later change that choice through the Website's cookie settings. Use of the Website does not constitute consent to non-essential tracking where express consent is required.
16. Accuracy and availability
We take reasonable steps to keep Website information accurate and current, but services, professional availability and promotional terms may change. We may correct errors, maintain the Website or temporarily suspend features. Material information relevant to a confirmed service will be communicated before the service is provided.
17. Liability and mandatory rights
To the fullest extent permitted by UAE law, we are not responsible for losses caused solely by misuse of the Website, reliance on general information instead of professional advice, or the acts and systems of independent third-party platforms. Nothing in these Terms excludes or limits liability, consumer rights or patient rights that cannot lawfully be excluded, including liability arising from fraud, wilful misconduct, gross negligence or other liability that UAE law makes mandatory.
18. Changes to these Terms
We may update these Terms for legal, operational or service changes. The current version and effective date will be published on the Website. Changes will not retroactively reduce mandatory rights or alter a confirmed transaction without the consumer's agreement where such agreement is required.
19. Governing law and disputes
These Terms are governed by the federal laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai. Subject to mandatory consumer or healthcare complaint procedures, disputes are submitted to the competent courts of Dubai. Consumers may also contact the competent UAE or Dubai consumer-protection and health authorities where applicable.
20. Contact
Website operator / service provider: MILENA AESTHETIC CLINIC LLC
Trade licence: 1138649
Healthcare facility licence: 1688574
Registered / operating address: Villa D01, 892 Al Wasl Road, Umm Suqeim 1, Dubai, UAE
Email: info@milenaaesthetic.com
Telephone / WhatsApp: +971 56 454 4425
Complaints contact: Management@milenaaethetic.com / +971 56 454 4425 / manager